Frequently Asked Questions

Everything you need to know about shopping with Addax.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take between 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I find the right size?

Each product page includes a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal and Apple Pay.

Can I track my order?

Yes, once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey.

Are your materials sustainably sourced?

At Addax, we are committed to ethical fashion. We work closely with our suppliers to prioritize organic cotton and recycled fabrics across our seasonal collections.